Hello friends, today we are going to talking about You can complete the service with a smile by following 3 rules. Which is very important topic. If you are a hotelier and you are working in a hotel. Then it is important for you to know. Today we will learn about You can complete the service with a smile by following 3 rules.
If you work in a five star hotel or work in a restaurant and you work in up food and beverage service. Then when you do service in front of the guest. Then you have to do it with service with a smile.
And when you have If you have studied hotel management. Then many times service is taught about with a smile.
Today I am going to tell you that if you are working in the food and beverages department. If a guest comes to your restaurant. Then how do you welcome your guest, how do you have to treat the visiting guest. Because also on your behavior. A lot depends on your attitude should be absolutely positive.
So first I am going to tell you three rules and by following which you can complete the service with a smile. Those three rules are greeting meeting and sitting. These three ways you should know.
Suppose you work in a famous restaurant, let’s say Sangam restaurant. First of all, when a guest comes to your restaurant. As soon as a guest comes to the restaurant from the main door. If you enter then you have to go to the best and first of all you have to wish them.
More ideas about how You can complete the service with a smile : –
To wish you means to speak in the morning, then to speak good morning if it is afternoon. Then to speak good afternoon and if it is evening then good. Evening and night time are to speak good night.
If a person is single or two people, then you can wish them separately and if a group enters your restaurant. Then you will not wish everyone separately. Then at that time you can wish the whole group together.
You have to take care of this thing. After you have made the guest happy, after that you have to say Welcome to Sangam Restaurant.
Whatever is the name of your restaurant, like here I have considered the name of my restaurant as Sangam Restaurant. After that, you have to tell your name in front of the guest. That my name is Palak Kumar, you will say your name here.
Out of the 3 rules, I mentioned a rule that you can follow and complete the service with a smile. You, as I told you, that any guest enters your restaurant, you have to first wish them.
Then you have to tell the name of your restaurant and then you have to tell me your name. Like I give an example ‘Good morning sir Welcome to Sangam Restaurant My Name is Palak Kumar ‘.
We have power in this restaurant and it is up to you how well you serve the guest. And during all this you have to have a positive attitude and a good smile. So we have told how important service with a smile is.
What should we do when the guest enter at the restaurant : –
When the guest enters your restaurant, after that you also wish the guest. Then after that you have to ask the guest that you have already booked the table in this restaurant. If the guest says yes, then you will check in your software whatever system. You have which guest has booked the table after that.
The guest will go to that table and place the guest at the table. And if the guest says that I have not already booked the table. Then you have to ask the guest that how many people you want the table for, then the guest said for all the people.
If the table is empty in your restaurant. Then you have to take the guest and make him sit on that table and during all. These tasks your Smile on face is necessary.
Because I am telling you that by following all these methods you can complete the service with smile service. And one thing you have to keep in mind is that when you take the guest to the table. You have to stand in front of the guest. The guest is not taking you to the table. So it is mandatory for you to move forward.
When you have taken the guest to their table and if the guest said. That I do not like the man’s table, however, it often happens that. If a guest does not like the table, then you have to give another table to.
Conclusion : –
,Them if the other in your restaurant If the table is empty, then you give the second table to your guest. If the second table is not empty then in this case you will have to say. Sir, till the second table is not empty, you should sit here as soon as the second table is empty.
Will carry on And if for the first time you took the guest to the table. And the guest liked the table and the guest sat on the table, then it is your duty or duty to ask the guest. If you feel comfortable on this table, if the guest yes It is good to speak.
Then because it is your duty to ask that the guest do not say later. That I do not like this table, I am not feeling comfortable here.
After that, then you give the menu card to the guest. Many times it happens that the guest orders on his own and many times restaurants also give. Their menu card because the menu card changes according to the time.
And when the guest ordered the food, then you bring the food to the guest and after that. Serve the guest well and when the guest starts eating and going from your restaurant.
Then you have to take the guest and leave the guest till the main door. And you have to send your guest Thank you, thank you that you have eaten food in our restaurant. Because saying this creates a wonderful impression in the guest’s mind that.